All prices include VAT where applicable.

Descriptions:

Products are sold subject to their description in words & pictures, we take every reasonable care to ensure that these details are accurate at all times. Certain handmade items will vary in colour from their photographs due to the individual nature of these items we have always stated where this is the case & are happy to email photographs on request.

Payment:

All payment through our website is by paypal. We will accept payment by cheque if you contact us directly to request it, delivery will however not take place until the cheque has cleared in our bank account.

Orders:

We will contact you as soon as we receive your order to confirm receipt.

We will dispatch your order as soon as we receive confirmation from paypal that payment has been received or confirmation from our bank that your cheque has cleared. Typically we will email you again to let you know that your item(s) have been dispatched. If any item you have ordered is currently out of stock we will contact you to determine whether you are happy to wait for it to be reordered or wish to replace it with an item of similar value or wish that item to be refunded. Each item will then be dispatched as it becomes available at no extra charge.

Privacy:

We will never disclose any of your details to a third party without first seeking your permission. If you have made a purchase from us or contact us via our website then we may contact you with details of new items & special offers unless you expressly do not wish to be contacted. 

As all payment through our website is via paypal, we never see any credit or debit card numbers.

Delivery:

Delivery will be by first class royal mail unless otherwise requested in which case additional charges may apply.Large orders will be delivered by an independent delivery company (at no additional cost to the customer) & we will contact you before the order is sent out to ensure that someone is at the delivery address to receive it. All p&p charges are automatically added at the till & are as follows: orders up to £9.99 will incur £1.95 p&p, £24.99 - £2.95 p&p, £74.99 - £4.95 p&p & orders of £75 & over will be shipped free of charge. We are also happy to ship internationally & just ask that you add the international postage surcharge (located at the bottom of each web shop page) to your basket. This will cover the additional postage costs (only one per order needed).

Returns:

We want you to love everything we send you therefore if you decide that you do not wish to keep any item purchased from us you can return it for a refund or replacement within 14 days from the date on the postmark.

Goods must be returned at the customer's own expense in a saleable and unused condition, we don't expect you to giftwrap everything again though!

Please ensure that you enclose details of your name, address & proof of purchase with your return.

Copyright:

All items designed & made by Camilla & Emily Fraser for Lovely Giftbags remain their intellectual property. They may not be reproduced in any form without the express permission of the owners.